Compliance You Can Rely On in an AI-Driven World

Decades of Expertise for Today's Risk Environment

Compliance in the ARM and RCM industries continues to evolve, and the stakes are high.

Finvi helps you navigate that complexity with hands-on experience and technology that builds compliance into everyday workflows — so you can anticipate change, reduce exposure, and remain audit-ready.

That expertise is led by seasoned practitioners, including Finvi’s Vice President of Risk & Compliance, Angela Erwin, CRCP, recipient of the 2025 Women in Consumer Finance Risk & Regulatory Intelligence Award.

Practical Guidance to Help You Stay Ahead of Compliance Risk

Staying compliant today takes clear processes, strong oversight, and the ability to adapt as requirements evolve. In our ongoing "Compliance Bytes" series, Finvi's resident compliance expert Angie Erwin shares perspectives and practical takeaways to help you navigate risk and stay in control.

Stay on Top of Trending Compliance Topics

From CFPB deregulation to rising lawsuits, the Finvi blog offers expert takes on relevant compliance topics that matter to the ARM industry.

Brainstorm 2026 Conference Takeaways: Three Compliance Lessons for the Debt Collection Industry

By Angela Erwin | September 23, 2026

Artificial intelligence dominated every conversation at Brainstorm 2026. While many AI discussions focus on innovation and efficiency, the sessions I attended repeatedly returned to a different message: successful AI adoption in the debt collection industry will depend less on the technology itself and more on governance, oversight, and accountability. As agencies, law firms, debt buyers,…

ACA 2026: What Compliance Leaders Should Take Away from This Year’s Conference

By Angela Erwin | July 31, 2026

ACA’s Annual Convention showcased the challenges and opportunities shaping the future of the ARM industry. Topics ranged from leadership and innovation to operational efficiency. But this was the theme that stood out the most to me: Artificial intelligence is not a future consideration. It’s a present reality. The conversation has evolved beyond whether organizations should…

Outbound and Inbound AI Voice Bots: A Practical Guide to Mitigating Risk

By Angela Erwin | July 17, 2026

At a high level, inbound AI voice bot interactions present lower regulatory and operational risk than outbound use cases. The reason comes down to who initiates the interaction and the consumer’s level of expectation and readiness.   Inbound Calls: Lower Risk Profile Inbound calls are: Initiated by the consumer Typically intent-driven (the consumer is prepared…

Running AI in Collections: Governance That Works

By Angela Erwin | June 18, 2026

This is the third post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. In the first post of this series, I argued that explainability is no longer optional: if you can’t explain an AI decision, you shouldn’t ship it. The second post explored how states like California, Colorado, Texas,…

New AI Rules for Collectors: What You Can (and Can’t) Do, and How to Prove It

By Angela Erwin | June 2, 2026

This is the second post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. Regulators are no longer relying solely on general data privacy laws to govern artificial intelligence (AI). They are now naming AI, distinguishing between its subtypes and telling us how we can use them. All 50 states…

Collections AI: If You Can’t Explain It, Don’t Ship It

By Angela Erwin | April 23, 2026

This is the first post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. AI didn’t erase our privacy obligations; it magnified them. As data flows across CRMs, dialers, payment portals, and analytics engines, and as AI trains on patterns it encounters, our duty is unchanged: protect the data, know…

Frivolous vs. Duplicative Disputes (2026 Update)

By Angela Erwin | March 17, 2026

Helping third-party debt collectors understand the difference between a frivolous dispute under the FCRA and a duplicative dispute under Regulation F.

AI in Collections: What Compliance Leaders Need to Know

Learn how to balance innovation with compliance through proven approaches to governance, transparency, and risk management.

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